Frequently Asked Questions
Got questions? We’re here to help.
Browse our most common inquiries about the Latin-American fit, shipping, and returns below. If you still can't find what you're looking for, reach out to our team—we're always happy to help with a little Aloha!
Do you have a physical store?
Yes! You can shop Moosita Swimwear in person at our sister store, Makana Hawaii Beachwear, located in Honolulu, Hawaii. We would love for you to stop by and say aloha!
Do you offer free shipping?
Yes! We are happy to offer free standard shipping on all U.S. orders over $100. For orders under $100, standard shipping is a simple flat rate of $15.
When will my order ship?
All orders are processed and shipped within [1-2] business days. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package right to your door.
Do you ship internationally?
Currently, we ship within the United States. (Note: If you do ship internationally, change this to: Yes, we ship worldwide! International shipping rates and transit times are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.)
Can I change or cancel my order after placing it?
We begin processing orders immediately to get your swimwear to you as quickly as possible. If you need to make a change, please contact us at [info@moosita.com] within [1 hour] of placing your order, and we will do our best to accommodate your request.
What is the "Latin-American Fit"?
Latin-American swimwear is world-renowned for its flattering silhouettes, contoured designs, and cheekier bottom coverage. These cuts are designed to enhance your natural curves. Because Latin cuts tend to run slightly smaller than standard US sizing, we typically recommend sizing up if you are between sizes or prefer fuller coverage.
How do I know which size to order?
You can find detailed measurements and fit recommendations on our Size Guide page. We also include specific fit notes (such as "runs small" or "high-cut leg") directly in the product descriptions of each item to help you choose the perfect fit.
Can I mix and match top and bottom sizes?
Absolutely. We know that every body is unique, so all of our bikinis are sold as separate pieces. You can choose the exact size you need for your top and your bottom to ensure a perfect fit.
What is your return policy?
We want you to love your Moosita swimwear. We accept returns and exchanges within 14 days of your order's delivery date. To be eligible for a return, the swimwear must be unworn, unwashed, and in its original condition with all tags and the protective hygiene liner securely in place.
How do I start a return or exchange?
To initiate a return or exchange, please visit our Return page or email us at orders@moosita.com with your order number. We will provide you with a return shipping label and instructions.
Are sale items final sale?
Yes, all items marked as "Final Sale" or purchased during a clearance promotion are strictly final sale and cannot be returned or exchanged.
How do I wash and care for my swimwear?
To keep your Moosita swimwear looking vibrant and maintain the elasticity of our premium textured fabrics, always hand wash your suits in cold water with a mild, gentle soap immediately after use.
Can I put my swimsuit in the washing machine or dryer?
No. Machine washing, harsh detergents, and the heat from a dryer will break down the spandex and damage textured fabrics. Gently squeeze out excess water (do not wring or twist) and lay the suit flat to dry in the shade.
How do I protect my swimwear from sunscreen and chlorine?
Lotions, sunscreens, tanning oils, and high levels of chlorine can cause discoloration. We recommend applying sunscreen and letting it dry completely before putting on your swimwear. If you wear your suit in a chlorinated pool, rinse it in fresh cold water as soon as possible.
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About Moosita
We are a Lahaina‑born company — shaped by resilience, rebuilt with aloha, and proudly led by a Latin American woman.
