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Return Policy

RETURN POLICY

Because swimwear is an intimate garment, we follow strict hygiene and quality standards to protect all customers.

Eligibility for Returns

We accept returns for:

  • Unworn swimwear

  • Unwashed items

  • Items with original tags and hygienic liners attached

  • Returns initiated within 14 days of delivery

Items that show signs of wear, deodorant, makeup, fragrance, or damage cannot be returned.

Non‑Returnable Items

For hygiene and safety reasons, the following items are final sale:

  • Swimwear bottoms without hygienic liners

  • Worn swimwear

  • Clearance or discounted items

  • Custom orders

  • Gift cards


Exchanges

We offer exchanges for:

  • Size changes

  • Color changes

  • Style changes (same price or higher)

If the item you want is out of stock, we can issue store credit.


Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.


Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item at no cost to you.


Refunds

Once your return is received and inspected, you will receive an email notification. Approved refunds will be issued to your original payment method within 3–7 business days.

How to Start a Return

Please email us at: karen.bevan@makanahawaii.com   

Include your:

  • Order number

  • Name

  • Reason for return

  • Photos (if applicable)